Check your email for the password hint.This option will only be available if you have previously set a password hint. Click the Send a password hint option. Because password hints are sent to you via email, you’ll want to ensure that your password hint is a clue that only you would understand. We cannot enable or disable the feature on your behalf.Ī password hint is a word or phrase you create, to help you remember your password. Email-based password reset goes not expose your password to Sync, however it does give Sync’s automated systems temporary access to your encryption keys when the feature is enabled or used. This feature is enabled by default on all paid plans, and cannot be disabled on Teams plans. Enter your current password for security verification.Set the status to Enabled (or Disabled).Click Edit beside email-based password recovery.Click your email address (or display name) on the top right corner of the blue menu bar.To enable or disable email-based password reset: If you do not have the Sync desktop app installed on your computer we highly recommend you enable this security feature, to ensure that you do not get locked out of your Sync account. Sync provides an email-based method of resetting a lost or forgotten password. How do I enable or disable email-based password reset? If you’ve tried the steps above and you’re still not able to reset your password, check to see if you have enabled a password hint, or contact our support team. I’ve tried all options, but still can’t reset my password Enter the password reset code you wrote down earlier.Click the Reset password button contained in the email. Check your email for the password reset request notification.Write down the password reset code displayed in your web browser (you’ll need this later).This option will only be available if you have enabled email-based password recovery on your account. Click the Reset my password via email option.Visit the forgotten password reset page.To reset your password using the forgotten password page: When you reset your password, you’ll stay logged into any previously authenticated computers or devices. Click the Settings icon (cog) and select Preferences.Click the Sync icon on the Windows system tray or the Mac menu bar.To reset your password from an installed desktop app: Otherwise if you lose your password there will be no way to recover it. As such, it is crucial that you keep a copy of your password in a safe place, ensure that you’ve got the Sync desktop app installed, or, optionally enable email-based password recovery or set a password hint. El único administrador de contraseñas que le dejará respaldar y ver sus datos en cualquier ordenador sin necesidad de un software especial. Important: For maximum security and privacy Sync does not store or transmit your password (to ensure that no one can get a hold of it). Choose a strong unique password, and do not re-use a password that you’ve used elsewhere. You can reset your password directly from an installed Sync desktop app, or by using the forgotten password reset page.
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